Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This policy sets out the basis on which any personal data we collect from you or that you provide to us will be processed, stored, and used. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Data Controller and Owner
For the purposes of the UK GDPR, the responsible entity is: SalesLens LTD (trading name: "SalesLens").
Mailto: support@saleslens.io
Legal address: Office 4 219 Kensington High Street, Kensington, London, England, W8 6BD
Company number: 14764565
Information we collect
When you visit our website SalesLens.io, our server temporarily saves details of your access in its logs. These logs contain the following data, and are kept until their automatic deletion:
• The IP address of the computer making the request
• The date and time of your request
• The requested URI
• The amount of data transferred to you in response
• Whether the request was successfully processed or not
• Identifying data about the browser and operating system you use
• The referring website from which you made the request
• The name of your Internet Service Provider
The purpose of recording this data is to make it possible to serve the website to you (by establishing a TCP/IP connection), to secure our servers, the technical administration of our infrastructure as well as the optimisation of our services. Only in the case of unauthorised access or attacks on our infrastructure will your IP address be analysed.
No further information is required from you in order to access our website.
Among the types of Personal Data SalesLens collects from User, by itself or through third parties, there are:
• First Name & Last Name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Password
• Cookie and Usage Data, IP address.
• Pages Visited,
• Date and time when website pages were accessed,
• referring URL and domain,
• date and time opening messages and emails and clicks on the links in messages and emails.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using SalesLens.
Any use of Cookies – or of other tracking tools – by SalesLens or by the owners of third party services used by SalesLens, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for SalesLens to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through SalesLens and confirm that they have the third party’s consent to provide the Data to the Owner.
How we use your information
All Data processed via the analysis conducted by SalesLens are used by SalesLens only for the purpose of providing the service to the Users. Such Data will not be transferred or sold by SalesLens to any third party, nor will it be used by the Owner for any purpose connected to SalesLenses own business. The Owner reserves the right to aggregate the Data imported on the application by the different SalesLens Users, for the purpose of creating anonymized aggregated metrics.
We use the information we collect for the following purposes:
- To provide and improve our service, including to personalize your experience and to troubleshoot technical issues.
- To communicate with you about our service, including to send you emails, newsletters, and other updates.
- To provide customer support and respond to your inquiries and requests.
- To conduct research and analytics to better understand our users and improve our service.
- To comply with legal obligations, including to prevent fraud and protect against legal liability.
How we share your information
We may share your personal information with third parties in the following circumstances:
- With service providers and vendors who assist us in providing our service, including hosting providers, payment processors, and email service providers.
- With law enforcement and government authorities in response to legal process or regulatory request.
- With other users of our service, to the extent necessary to facilitate your use of our service.
- With our affiliates, subsidiaries, or other companies under common ownership or control.
How we protect your information
In order to secure your data we have put in place technical and organisational measures which meet the requirements of the GDPR, and require any third-party service providers we use to do the same.
When we use third parties to provide the services, for example infrastructure service providers, these third parties are only engaged after a comprehensive review.
Your data is only ever saved on secure servers, which may only be accessed by a few authorised personnel.
Use of cookies
In addition to the previously listed data, cookies will be saved on your computer when you use our website. Cookies are small pieces of textual data which are saved on your hard disk by your web browser, through which SalesLens, who sets the cookie’s contents, can collect certain information about you. Cookies cannot execute any code, nor transfer any viruses to your computer. We use them in order to anonymously or pseudonymously analyse the use of the website, and present relevant offers to you.
This website uses the following types of cookies, whose scope and functionality is detailed in the following paragraphs.
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Transient cookies are automatically deleted when you close your browser. They are used particularly as session cookies. These save a so-called “session ID” which is used to link subsequent requests made by your browser to each other. Through this, your computer can be recognised when you return to our website. These session cookies are deleted, when you log out, or close your browser.
- Persistent cookies are only deleted after a predetermined duration, which can be different for each cookie. You can delete these persistent cookies anytime, though the “Settings” configuration of your browser. We advise you, that if you do so, that not all functionality of this website will be available.
The placement of cookies on your computer can be prevented through the relevant settings of your internet browser. Previously set cookies can also be deleted through the settings of your browser. We advise you that preventing the placement of cookies on your computer can mean that not all functionality of our website are available without limitations.
Website Registration
The data subject can register on the website. For this to take place, it is required that the data subject enter their details in the “Sign up” form. The data given by the data subject to register will solely be used for registration, and not passed to any third parties unless SalesLens has a lawful ground to do so. In the course of registration on our website, your IP address, date and time of access will be recorded, in order to prevent any potential misuse. During, or after the registration, the data subject is free to alter their personal data. It is also possible for the data subject to completely cancel their registration, so that all personal data is deleted.
Third-party services
SalesLens has integrated Facebook Ads conversion tracking into its website.
The responsible entity for Facebook is:
Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States.
When a data subject lives outside the United States or Canada, and Facebook undertakes data processing, the responsible entity is:
Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
For further information relating to data protection and Facebook, please see:
https://facebook.com/about/privacy
Google Ads & Analytics (Google Ireland Limited)
Our website uses Google Ads & Analytics. This is a service of Google Ireland Limited (“Google”) (hereafter “Google”) which analyses website access, and enables us to improve our site. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
The responsible entity is:
Google Ireland Limited, Gordon House Barrow Street Dublin 4 Ireland
The analysis of your use of our website is made possible through the use of cookies, online identifiers, including cookie identifiers, internet protocol addresses and device identifiers; client identifiers. Information obtained via these cookies is transferred to Google servers and saved there. The analyses of your actions on our website is transferred to us in the form of reports. Google may give this information to further parties where legally required to do so, or these parties are contracted to by Google. The Google tracking on our website uses the “anonymizeIp()” function, which truncates the transmitted IP addresses so as to prevent the direct identification of any individual users.
You can stop the placement of Google Ads&Analytics cookies on your computer through the settings of your web browser. If you do so, we cannot guarantee that all the functions of our website will be fully available to you. You may also stop the placement of cookies through the use of browser extensions, such as:
https://tools.google.com/dlpage/gaoptout
You can find further information about Google’s data processing and data protection at:
And
https://www.google.com/analytics/terms/
https://privacy.google.com/businesses/adsservices/
Google reCAPTCHA (Google Ireland Limited)
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
We use the reCAPTCHA service provided by Google LLC (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots. This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service, for example answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; cookies, online identifiers, including cookie identifiers, internet protocol addresses and device identifiers. For this purpose your input will be communicated to and used by Google. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Segment.io (Twilio Inc.)
Our website uses Segment.io, a service provided by Twilio Inc. (“Segment.io”) for website analytics and tracking. Segment.io collects data to help us improve our website and personalize our advertising efforts. The data collected may include online identifiers such as cookie identifiers, internet protocol (IP) addresses, and device identifiers.
The responsible entity for Segment.io is:
Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105, United States
Segment.io uses cookies and similar tracking technologies to analyze your use of our website. The information collected by Segment.io is transmitted to its servers and stored there. Segment.io may share this information with third parties as required by law or as contracted by Segment.io.
You can prevent the placement of Segment.io cookies on your computer by adjusting the settings of your web browser. However, please note that disabling cookies may impact the functionality of our website. You can also block cookies by using browser extensions, such as:
https://tools.google.com/dlpage/gaoptout
For more information on Segment.io's data processing and data protection, please refer to their privacy policy at:
https://segment.com/docs/legal/privacy/
We encourage you to review Twilio Inc.'s privacy policy and terms of service as well:
https://www.twilio.com/legal/privacy
https://www.twilio.com/legal/tos
Funnel.io
Our website uses funnel.io, a service provided by Funnel AB (“funnel.io”) for website analytics and tracking. Funnel.io processes data to help us improve our website and personalize our advertising efforts. The data processes may include online identifiers such as cookie identifiers, internet protocol (IP) addresses, and device identifiers.
The responsible entity for funnel.io is:
Funnel AB, Klarabergsgatan 29 111 21 Stockholm, Sweden
For more information on Segment.io's data processing and data protection, please refer to their privacy policy at:
Platform.sh
Our website uses Platform.sh, a service provided by Platform.sh, Inc. ("Platform.sh") for website hosting and management. Platform.sh may collect and process data to ensure the proper functioning of our website and to improve its performance.
The responsible entity for Platform.sh is:
Platform.sh, Inc., 111 Sutter St, Suite 1800, San Francisco, CA 94104, United States
Platform.sh may collect various types of data, including online identifiers such as IP addresses, browser information, and usage data, through cookies and similar tracking technologies. This information is used for website analytics, performance monitoring, and troubleshooting purposes.
Platform.sh may also use third-party service providers to assist with website hosting and management, and may share data with them as necessary for these purposes. Platform.sh takes appropriate measures to protect the confidentiality and security of the data collected.
You can manage the placement of cookies from Platform.sh on your computer through the settings of your web browser. However, disabling cookies may affect the functionality of our website. For more information on Platform.sh's data processing and data protection practices, please refer to their privacy policy at:
https://platform.sh/privacy-policy/
We encourage you to review Platform.sh's privacy policy and terms of service for further details:
https://platform.sh/trust-center/legal/tos/
Intercom
Our website uses Intercom, a customer messaging platform provided by Intercom Inc. ("Intercom") for communication and engagement with website visitors. Intercom may collect and process data to facilitate communication and provide customer support services.
The responsible entity for Intercom is:
Intercom Inc., 55 2nd Street, 4th Floor, San Francisco, CA 94105, United States
Intercom may collect various types of data, including personal data such as name, email address, and other contact information, as well as online identifiers such as IP addresses, browser information, and usage data. This information is used to communicate with website visitors, provide customer support, and improve the user experience.
Intercom may use cookies and similar tracking technologies to collect data from our website. The data collected by Intercom may be stored on its servers and shared with third-party service providers as necessary to provide the Intercom services.
You can manage the placement of cookies from Intercom on your computer through the settings of your web browser. However, disabling cookies may impact the functionality of the Intercom services on our website. For more information on Intercom's data processing and data protection practices, please refer to their privacy policy at:
https://www.intercom.com/legal/privacy
We encourage you to review Intercom's privacy policy and terms of service for further details:
https://www.intercom.com/legal/terms-and-policies/
Amplitude.com
Our website uses Amplitude, a web analytics service provided by Amplitude Inc. ("Amplitude") for website analytics and tracking. Amplitude collects data to help us improve our website and understand user behavior. The data collected may include online identifiers such as cookie identifiers, internet protocol (IP) addresses, and device identifiers.
The responsible entity for Amplitude is:
Amplitude Inc., 501 2nd Street, Suite 100, San Francisco, CA 94107, United States
Amplitude uses cookies and similar tracking technologies to analyze your use of our website. The information collected by Amplitude is transmitted to its servers and stored there. Amplitude may use this information to generate aggregated and anonymized reports on website usage for us. Amplitude may also share this information with third parties as required by law or as contracted by Amplitude.
You can prevent the placement of Amplitude cookies on your computer by adjusting the settings of your web browser or by using browser extensions that block cookies. However, please note that disabling cookies may impact the functionality of our website.
For more information on Amplitude's data processing and data protection practices, please refer to their privacy policy at:
We encourage you to review Amplitude Inc.'s privacy policy and terms of service for further details:
Hubsport
Our website uses Hubspot, a web CRM service provided by HubSpot, Inc., Two Canal Park, Cambridge, MA 02141 USA ("Hubsport") for sales and marketing analytics. Hubsport collects data to help us improve our customer support and onboarding process. The data collected may include online identifiers such as cookie identifiers, internet protocol (IP) addresses, and device identifiers.
The responsible entity for Amplitude is:
HubSpot, Inc., Two Canal Park, Cambridge, MA 02141, USA
For more information on HubSpot's data processing and data protection practices, please refer to their privacy policy and terms of service at:
Cookie-script.com
SalesLens uses https://cookie-script.com widget to track cookies policy acceptance.
The responsible entity is:
Objectis Ltd.
Laisves st. 60
LT-05120 Vilnius
Lithuania
Cookie-script.com track the daily count of events generated by cookies policy acceptance tool and summarize them in a dashboard which enables you to view the number of users who consent to the installation of cookies.
You may find further information about Cookie-script.com data protection here:
https://cookie-script.com/legal/privacy-policy
Stripe
SalesLens uses Stripe to process payments for some of our existing customers and provide billing information to these customers.
The responsible entity is:
Stripe Payments Europe, Limited
The One Building
1 Grand Canal Street Lower Dublin 2
Co. Dublin
Ireland
For those existing customers who are billed with Stripe, the following data is sent, and stored by Stripe:
Your name and email address
Details of your payment method (credit card number, expiry date, CVC)
Your IP address, and the time and date of your transaction
Your billing address
If you wish to avoid sending your data to Stripe, you can do so by not signing up for a paid SalesLens plan. If you do so however, your ability to use SalesLenses functions could be severely reduced.
You may find further information about Stripe’s data processing and data protection here:
Your rights
You have certain rights with respect to your personal information, including the right to access, rectify, or erase your information, the right to restrict processing, and the right to data portability. You also have the right to object to processing of your personal information in certain circumstances.
Changes to this policy
We may update this policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.
Deletion of Personal Data
SalesLens only keeps and processes personal data for so long as it is necessary. When the purpose of the data processing has been fulfilled, your personal data will be deleted in accordance with our data retention policy, unless we are legally required to retain it.
Right to Access, Change, or Delete Personal Data
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
Right to Access
Customers have the right to know what personal data about them is included in the databases and to ensure that such personal data is accurate and relevant for the purposes for which SalesLens collected it. customers may review their own personal data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and SalesLens policies. Upon reasonable request SalesLens allows customers access to their personal data, in order to correct or amend such data were inaccurate. Customers may edit their personal data by logging into their account profile or by contacting SalesLens by phone or email. In making modifications to their personal data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of personal data, customers should submit a written request to support@saleslens.io.
Requests for Personal Data
SalesLensk will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the personal data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If SalesLens receives a request for access to his/her personal data from an customer, then, unless otherwise required under law or by contract with such customer, SalesLens will refer such Data Subject to the customer.
Satisfying Requests for Access, Modifications, and Corrections
SalesLens will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal data.
Questions, Complaints, Dispute Resolution
SalesLens commits to resolve complaints about our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding our Privacy policy should first contact SalesLens at: support@saleslens.io. Additionally, you always have the right to make a complaint to the relevant authorities (https://ico.org.uk/) regarding our processing of your personal data.
How you can exercise your rights
Should you wish to exercise any of these rights, you will need to provide proof of identification that you are the person to whom the data relates. The data you will receive includes data we have related to you, the source of that data, the recipients, or types of recipients to whom the data was transferred, and the purposes for which the data was stored. To exercise these rights, please contact our support at support@saleslens.io.
Our responsibilities as a Data Processor
As a technical services provider who stores the personal information of UK/EU citizens on behalf of Data Controllers, we have certain responsibilities under GDPR which we comply with, including:
Managing Data Processing - SalesLens has clear documentation on where our data comes from, how it is stored, and where it goes after we get it. SalesLens will only process personal data on instructions from the controller, and inform the controller if it believes said instruction infringes on the GDPR (28.3)
Accountability and Governance - SalesLens takes extraordinary steps to secure your data, ensure stability and uptime, manage data backup and disaster recovery, and regularly test security (32.1)
Authorized Use of Sub-Processors - SalesLens uses subprocessors as a routine part of offering our service. It is our responsibility to ensure our subcontractors comply with GDPR, and we will comply with those rules. As a Data Controller, your agreement to our use of sub-processors is part of our legal Terms of Service and required to be an SalesLens user. We maintain a list of sub-processors here for your review in our Privacy Policy (28.2)
Contact us
If you have any questions or concerns about our privacy practices, please contact us by mail Office 4 219 Kensington High Street, Kensington, London, England, W8 6BD. Our company SalesLens LTD registration number is 14764565
Should you have further questions, or wish to make contact with us, you can write us an email to support@saleslens.io. When you do so, the data required to answer your query will be automatically saved and processed. Your data will not be transferred to third parties unless SalesLens has a lawful ground to do so.
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